All rental transactions are final. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the rental period(s) for which you have paid, including prepaid rent. Stor-Mor does not prorate rent. Customers rent storage unit(s)/space(s) on a monthly basis. The rental period begins on the day the lease is signed and continues up to the anniversary date the following month.
All merchandise retail sales are final. However, Customers who purchase more than One Hundred Dollars ($100.00) of merchandise, may return the unused items. These Customers are entitled to a refund less a restocking charge equal to the greater of Fifteen percent (15%) of the value of the items returned or Twenty Dollars ($20.00). All returned items must be undamaged, unused and in their original unopened package containers. All refunds will be provided in the form of a check issued by Stor-Mor’s main office within fifteen (15) business days upon receipt of the refund request.